• MyService360 is your one-stop-shop for services information. Get personalized data and actionable insights for your entire environment or a single product.

      Companies investing in digital transformation need an online experience that simplifies support, saves time and helps them plan the future. From complex global environments to individual systems, MyService360 takes the guesswork out of the enterprise service experience. With immersive 360 degree data visualizations and analytics across your datacenter, and an end-to-end service history for Dell EMC products, MyService360 provides actionable intelligence on what matters most to your IT team.

      Watch MyService360 Video

    • MyService360 Key Benefits

      • Real-time, critical incidents and risks with a proactive heads-up display
      • Clear, prescriptive recommendations for simplified action and planning
      • Historical trends and data analytics to optimize your Dell EMC support experience
      • Manage services health for Dell EMC data protection, storage and converged systems

    • Customer Story: Dell EMC Services

      MyService360: Connecting Draper to a modern customer experience

      Draper leverages Dell EMC Services to help support infrastructure for critical R&D operations. They have unlocked a richer online experience through MyService360 with Secure Remote Services. This secure, bi-directional remote connection between Dell EMC products and customer support informs analytics-based recommendations, while also detecting potential issues and initiating remote resolution.

      Watch Dell EMC Services for Draper Video
    • MyService360 has definitely helped us to be more proactive because we can see everything that’s going on in our environment. It is really easy to use, very intuitive.

      ROBERTO HURTADO, ENTERPRISE STORAGE ENGINEER
    • RESOURCES

      Valuable resources, insights and information


    •  

      Access MyService360 Dashboard

      MyService360 is available free of charge for registered users in Dell EMC Online Support.  Easily personalize your view and get data-driven insights for systems you manage.

      Visit support help page
    •  

      Get Connected to MyService360

      Enable advanced data capabilities and reporting through MyService360 with Secure Remote Services.

      Install Secure Remote Services
    •  

      MyService360 Datasheet

      Fueled by the Dell Data Lake and Secure Remote Services, MyService360 lets you gain insight, take action and save time.

      Read MyService360 datasheet
    •  

      ProSupport Plus Reporting

      With ProSupport Plus services, enjoy on-demand access and export data on incidents, contracts and software upgrades.

      Learn about reporting
    •  

      Gateway and cluster management

      Learn more about the enhanced connectivity management experience for gateways and clusters within MyService360

      Read overview
    •  

      MyService360 product views

      Efficiently explore and action services data for your systems with proactive 360 degree product views

      Watch now
    •  

      Your Service History in MyService360

      Get deeper insights into the life and health of each system with a full-service history timeline in MyService360

      Learn more
    •  

      Support Converged Solutions

      Streamline your online support experience with a unified converged infrastructure view in MyService360

      Learn how
    •  

      Dell EMC Secure Remote Services

      Secure, bi-directional connectivity technology proactively detects system problems and prevents issues before they impact your business

      Learn how
    •  

      Integration with CloudIQ

      Monitor CloudIQ product health scores for connected Dell EMC Unity, XtremIO and VMAX storage systems directly from your MyService360 dashboard.

      Learn more
    • 1Based on a 2017 survey of select group of global account managed customers.

      2In a 2017 survey of global account managed customers, customers experience an average 43% time savings using MyService360 compared to the previous online experience.

      3Based on a July 2017 internal analysis of Support Requests closed in 2016, Support Requests created by Secure Remote Services were resolved up to 73% faster than other cases.­ Actual results may vary.