• SUPPORT SERVICES

    Support Services driven by AI and deep learning maximize productivity and optimize your technology environment.

    Solutions Dell EMC avec Intel®

    SUPPORT SERVICES

    Support Services driven by AI and deep learning maximize productivity and optimize your technology environment.

    Solutions Dell EMC avec Intel®

    • Dell EMC Support Services are built on a foundation of artificial intelligence (AI), machine learning and data analytics. Our Support Services are changing the way you look at saving time and increasing availability.

       

      Maximize productivity and uptime with the support expertise, insights and technologies we’re known for across the globe.  Our ProSupport Suite doesn’t just extend your IT team, it enables you to address issues before they impact your business. We are taking the “break” out of “break-fix."


    • Support Services


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      PROSUPPORT ENTERPRISE SUITE

      Improve technology performance and increase productivity.

      Built on a foundation of experts, tools, technologies and customer ease, ProSupport Enterprise Suite has the enterprise-class support your organization needs.  Our services align with the criticality of your systems, complexity of your environment and how you allocate your IT resources.

      • 24x7x365 access to hardware and software experts 
      • Automatic issue detection and predictive analytics for issue prevention
      • Flexibility to choose support based on criticality of specific systems
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      PROSUPPORT CLIENT SUITE

      Get complete client support for evolving businesses.

      Benefit from proactive, predictive support for PCs and tablets. Our approach uses AI and deep learning to catch issues automatically — before they can become a problem.

      • 24x7x365 priority access to ProSupport engineers with hardware and software expertise
      • Automatic issue detection and notification and predictive analysis for issue prevention
      • System repair after a drop, spill or surge
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      PROSUPPORT ENTERPRISE SUITE

      Improve technology performance and increase productivity.

      Built on a foundation of experts, tools, technologies and customer ease, ProSupport Enterprise Suite has the enterprise-class support your organization needs. Our services align with the criticality of your systems, complexity of your environment and how you allocate your IT resources.

      • 24x7x365 access to hardware and software experts 
      • Automatic issue detection and predictive analytics for issue prevention
      • Flexibility to choose support based on criticality of specific systems
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      OPTIMIZE FOR STORAGE

      Storage optimization services are like a personal coach for your storage system.

      Keep your storage systems optimized and configured with in-depth, predictive analysis and consultative guidance.

      • 34% fewer Severity Level issues.1
      • Maximize storage performance and gain visibility into your infrastructure
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      PERSONALIZED SUPPORT SERVICES

      Trusted guidance and technical expertise enhance your Dell EMC environment.

      Account specialists that know your business and ensure your IT infrastructure is always available and operating at optimal performance.

      • Support your organization at the product, solution or enterprise level
      • Tailor your Dell EMC support experience to meet your unique needs beyond ProSupport Enterprise Suite
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      PROSUPPORT CLIENT SUITE

      Get complete client support for evolving businesses.

      Benefit from proactive, predictive support for PCs and tablets. Our approach uses AI and deep learning to  catch issues automatically — before they can become a problem.

      • 24x7x365 priority access to ProSupport engineers with hardware and software expertise
      • Automatic issue detection and notification and predictive analysis for issue prevention
      • System repair after a drop, spill or surge
      Explore
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      ACCIDENTAL DAMAGE SERVICE

      Be ready for the unexpected with Accidental Damage Service.

      Recover quickly from unexpected surges, drops or spills with Accidental Damage Service.2

      • Fast repair or replacement for liquid spilled on or in unit
      • Protection for everyday challenges like drops, falls and other collisions
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      KEEP YOUR HARD DRIVE

      Keep your hard drive and your data on lockdown.

      Maintain control of your valuable data and assets by keeping your failed hard drive when a replacement hard drive is delivered.

      • Enhancement to the Dell Limited Warranty for covered systems
      • Sensitive data and files never leave your control
      • Decide how and when you dispose of your data
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      PC AS A SERVICE (PCaaS)

      Reduce the daily burden and cost of IT management.

      PC as a Service (PCaaS) simplifies PC lifecycle management by combining hardware, software, lifecycle services and financing into one all-encompassing solution.

      • Predictable budget planning
      • Reduced IT effort to manage computing needs
      • Flexibility throughout the offer designed to fit your business needs
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      PREMIUM SUPPORT PLUS

      The ultimate support for your PC.

      Premium Support Plus offers the most features in one plan for your Dell PCs. Support when you need it, and step-by-step help when you want it.

      • 24x7 access to expert hardware and software support
      • Personalized help with software for complex issues
      • Help with setting data backup, parental controls and more
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      ACCIDENTAL DAMAGE SERVICE

      Mishaps happen. Be prepared for when they do.

      Recover quickly from unexpected surges, drops or spills with Accidental Damage Service.2

      • Fast repair or replacement for liquid spilled on or in unit
      • Protection for everyday challenges like drops, falls and other collisions
      Explore
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      WARRANTY EXTENSION

      Extend or upgrade your existing warranty.

      Get peace of mind knowing your Dell and Dell EMC systems will be safer, for longer. Take this opportunity to extend or upgrade your support service.

      • Extend your hardware warranty or service contract
      • Upgrade to experience ProSupport or ProSupport Plus

      Contact your existing sales representative.

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      FIX YOUR PC OR TABLET

      No warranty? No problem.

      Let our experts get your Dell PC running smoothly. Whether your computer is broken or slowing down, don’t worry – we’re here to help.

      • Repair of nearly any type of hardware issue
      • Help with software issues, updates or virus removal
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      SUPPORTASSIST

      Connect to Dell for automated proactive and predictive support.

      SupportAssist technology provides remote monitoring, automated system state information collection, proactive notification and automatic case creation on Dell and Dell EMC devices — from enterprise environments to your home PC.3

      • Proactive and predictive issue detection 
      • Automated support replaces manual routines 
      • Gain insight and more control with monthly reporting for enterprise devices
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      TECHDIRECT

      Give your IT staff the tools they need to efficiently manage Dell EMC products.

      The TechDirect portal is available 24x7, where you can request support for in-warranty systems and manage staff training.

      • Online self-service empowers your IT experts 
      • Support and staff training activities are streamlined
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      SECURE REMOTE SERVICES

      Get connected to keep your systems running at their best.

      Avoid problems and resolve issues faster with a secure, two-way connection between Dell EMC products and Dell EMC customer support.

      • Proactive wellness monitoring and issue prevention 
      • Automated issue detection and case creation
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      MYSERVICE360

      Data visualizations and actionable insights that save you time and effort.

      Manage IT support and improve your global environment’s health using a personalized, cloud-based dashboard.

      • Data visualizations with actionable insights 
      • Optimization with historical trends and analytics
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    • Accelerate your IT and workforce transformations with expert support and predictive, data-driven technologies.

      Our ProSupport Suites, and support technologies such as SupportAssist, TechDirect and MyService360, shift age-old monitoring and maintenance routines from reactive to proactive, passive to predictive, manual to automated.  And with actionable insights, Dell EMC Support Services don’t just extend your IT team, we enable you to resolve IT questions and problems in less time.


    • ESSENTIAL RESOURCES

      Check out the valuable information and resources we’ve gathered just for you.


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      ProSupport Client Suite Brochure

      See ProSupport plans for PCs and tablets. Help everyone in your workforce stay at their productive best.

      Get Client Suite Brochure
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      ProSupport Enterprise Suite Brochure

      Learn about enterprise-class support for today’s complex IT environments and compare ProSupport plans. 

      Get Enterprise Suite Brochure
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      What is your IT IQ?

      Is your current technology stack prepared for future advancements? Take the 2 minute assessment.

      Take Assessment
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      Support and Deployment Technologies

      Realize the full value of your Dell and Dell EMC products with our support and deployment technologies.

      Learn More
      1. Based on a February 2017 internal analysis of service tags from July 2009 to February 2017 for SC Series comparing the percentage of Severity 1 cases in systems with Optimize for Storage versus systems without it. Actual results may vary.
      2. Dell Accidental Damage Service is only available during the term for Dell’s limited hardware warranty and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, visit Dell.com/service contracts. NOTE: Availability varies by country. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information.
      3. Not available on Linux, Windows RT, Windows 10S, Android, Ubuntu or Chrome based products. SupportAssist for PCs automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes PC hard drives, solid state drives, batteries, thermals and desktop fans as well as server hard disks, backplanes and expanders.