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    SupportAssist

    SupportAssist


    • Prevent hardware issues from becoming costly problems.

      Say goodbye to manual routines and downtime. SupportAssist accelerates resolution and minimizes effort, giving you time back in your day to focus on the projects that matter most. Start identifying, diagnosing and resolving issues faster today.

    • SupportAssist Key Benefits

      • Improve productivity by replacing manual routines with automated support
      • Accelerate resolution, or avoid issues completely with predictive issue detection and proactive remediation 
      • Maximize flexibility with the right SupportAssist version for you. Choose the standalone version to monitor individual devices or use the management console version in your data center or to manage PCs across your business
      • SupportAssist is included with all support plans but features vary based on service level agreement

    • SupportAssist Details


    • What We Offer Purpose Benefits What You Get

      SupportAssist for enterprise systems

       

      SupportAssist Enterprise Windows management server

       

      SupportAssist Enterprise Linux management server

      The best time to solve a problem is before it happens. SupportAssist helps reduce your steps and time to resolution, often detecting issues before they become a crisis.
      • Accelerate time to resolution
      • Improve productivity
      • Gain insight and control
      • Issue alerts
      • Automatic case creation
      • Predictive issue detection for failure prevention2
      • Proactive contact from Dell EMC Support
      • Personalized recommendation reporting with ProSupport Plus

      SupportAssist for enterprise systems (embedded)

       

      iDRAC Service Module (iSM) on PowerEdge 14G servers

       

      San Headquarters (SAN HQ) on PS Series Storage

       

      Enterprise Manager Storage Center Operating System (SCOS) on SC Series Storage

      SupportAssist also comes embedded on select Dell EMC devices including PowerEdge 14th Generation (14G) servers and PS Series and SC Series storage arrays. These versions of SupportAssist come preinstalled and monitor only the individual device.
      • Accelerate time to resolution
      • Improve productivity
      • Gain insight and control
      • Issue alerts
      • Automatic case creation
      • Predictive issue detection for failure prevention2
      • Proactive contact from Dell EMC Support
      • Personalized recommendation reporting with ProSupport Plus

      SupportAssist for Business PCs: IT Managed

       

      SupportAssist 64-bit Windows Download

       

      SupportAssist 32-bit Windows Download

      SupportAssist1 is Dell’s automated proactive support technology designed to keep your PC running at its best.

       

      Download the 64-bit Windows version if you are an IT user and would like to manage SupportAssist in the Tech Direct Portal, allowing you to see support activities across your business in one, centralized place.

      • Improved productivity with automated support
      • Accelerated time to resolution with automatic notification and case creation
      • Predict issues before they become costly downtime for your business
      • Centralized management of your PC fleet in TechDirect
      • Proactive, automated case creation and notification
      • Predictive issue detection for failure prevention
      • Available with all Dell service plans, features vary depending on plan level

      SupportAssist for Business PCs: User Managed

       

      SupportAssist User Managed Download

      If you do not have an IT team, employees can use SupportAssist on their PC. Issue alerts, update recommendations and PC optimizations will be seen by the end user. 
      • Proactive automation and personalized update recommendations
      • Faster resolution with automatic issue detection, notification and case creation
      • Prevent issues with predictive issue detection before problems occur
      • Critical updates provided by Dell
      • Simplified parts dispatch
      • Proactively finds issues and contacts Dell while notifying you
      • Predicts problems before they start
      • Automated removal of viruses and malware
      • Optimizes PC performance automatically
    • We can proactively identify issues before they become problems with SupportAssist, and enable staff to stay productive

      Benjamin Ogier, IT Project Manager, Business France
  • Dell EMC specialists are here to help.

      1. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives, batteries and fans. Not available on Linux, Windows RT, Android, Ubuntu or Chrome based products.
      2. SupportAssist predictive analysis failure detection includes server hard drives and backplanes. 
      3. Based on June 2018 Principled Technologies Report commissioned by Dell EMC, “Save time and IT effort resolving server hardware issues with ProSupport Plus and SupportAssist”. Actual results will vary. Full report: http://facts.pt/olccpk
      4. Based on a Principled Technologies test report, “Spend Less Time and Effort Troubleshooting Laptop Hardware Failures” dated April 2018. Testing Commissioned by Dell, conducted in the United States. Actual results will vary. http://facts.pt/L52XKM