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    Support and Deployment Technologies

    Unlock the value of your data with adaptive AI for predictive, effortless support

    Support and Deployment Technologies

    Unlock the value of your data with adaptive AI for predictive, effortless support

    • Take the guesswork out of managing support and services with data-driven technologies

    • Dell Technologies Services is leading with adaptive AI to analyze our vast world of data in real-time and spot patterns beyond our human capacity. Drawing on intelligence from 25+ years of pioneering automated support technology, and fed by over 57 million connected devices, we anticipate and automatically fix potential failures, so you never have to slow down1.

      We empower you to flexibly manage support and services for a single system to your datacenter. Confidently shift your focus to optimizing IT performance with on-demand access to self-service tools, actionable insights, advanced analytics and Dell EMC expertise.

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      20TB data per day

      Evolving with you using machine learning and an AI engine that learns fast.

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      650+ billion rules executed daily

      Pre-emptive speed to predict and prevent issues with your hardware.

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      3.1 million issues predicted annually

      See ahead and stay ahead with actionable telemetry data.

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      Forrester Consulting Research

      Innovation leaders need automated IT services to transform

      We believe it’s possible to make digital transformation real by innovating with services. Dell Technologies Services commissioned a Forrester Consulting study that validates the significant business impact of partnering with the right IT service providers for deployment and support. The findings show that as much as 36% of IT staff’s time can be shifted to innovation and strategic initiatives. What’s holding you back?

      Read Forrester Consulting Report
      Read Forrester Consulting Report
    • Our focus is on delivering real ROI with artificial intelligence by augmenting human intelligence to predict the unknown unknowns. In the future, models will begin to reach a state of neuroevolution where they can optimize weights, parameters and topologies across thousands of features to achieve the full potential of what AI promises to deliver.

      Michael Shepherd, Lead AI Researcher, Dell Technologies Services
    • Support and Deployment Technologies

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      SUPPORTASSIST

      Connect to Dell for automated proactive and predictive support.

      SupportAssist technology provides remote monitoring, automated system state information collection, proactive notification and automatic case creation on Dell and Dell EMC devices — from enterprise environments to your home PC.3

      • Proactive and predictive issue detection
      • Automated support replaces manual routines
      • Gain insight and more control with monthly reporting for enterprise devices.
      Explore
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      SECURE REMOTE SERVICES

      Get connected to keep your systems running at their best.

      Avoid problems and resolve issues faster with a secure, two-way connection between Dell EMC products and Dell EMC customer support.

      • Proactive wellness monitoring and issue prevention
      • Automated issue detection and case creation
      Explore
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      MYSERVICE360

      Save time and effort using data visualizations and actionable insights.

      Gain insight, take action and save time managing support and improving your global environment’s health with a personalized, cloud-based dashboard.

      • Data visualizations with actionable insights
      • Optimization with historical trends and analytics
      Explore
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      TECHDIRECT

      Give your IT staff the tools they need to efficiently manage Dell EMC products.

      The TechDirect portal is available 24x7, so you can conveniently request support for in-warranty systems and manage staff training.

      • Online self-service empowers your IT experts
      • Support and staff training activities are streamlined
      Explore
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      SUPPORTASSIST

      Connect to Dell for automated proactive and predictive support.

      SupportAssist technology provides remote monitoring, automated system state information collection, proactive notification and automatic case creation on Dell and Dell EMC devices — from enterprise environments to your home PC.2

      • Proactive and predictive issue detection
      • Automated support replaces manual routines
      • Gain insight and more control with monthly reporting for enterprise devices.
      Explore
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      TECHDIRECT

      Give your IT staff the tools they need to efficiently manage Dell EMC products.

      The TechDirect portal is available 24x7, so you can conveniently request support for in-warranty systems and manage staff training.

      • Online self-service empowers your IT experts
      • Support and staff training activities are streamlined
      Explore
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      IMAGEASSIST

      Create a custom image quickly – ready to deploy when you say so

      Effortlessly create, deploy and update cross-platform images faster than ever.

      • Automatically validated images
      • Warnings for conflicting configurations or software
      Explore
    • Essential Resources

      See what people are saying about us

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      Dell's Service AI Integration: A Hidden Gem At CES 2019

      SupportAssist connectivity technology: “In all the support offerings I’ve examined, there are no others out there that feature this predictive capability—I believe this is a true differentiator for Dell.”

      Read Forbes article by Patrick Moorhead
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      Dell Technologies Services connects Draper to a modern customer experience

      Secure Remote Services connectivity technology unlocks a richer automated support experience for Draper’s critical R&D operations

      Watch customer video about Draper
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      Proactively avoid system failure with SupportAssist technology

      SupportAssist uses machine learning to alert and remediate a potential hard drive failure on average 50 days before the failure occurs.

      Read InFocus blog by Barb Robidoux
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      Transforming customer support experience with Big Data

      Dell Technologies Services expert podcast explores how Big Data intelligence and connectivity are enhancing your support experiences

      Listen via InFocus blog by Kevin Whitlow
  • Dell EMC specialists are here to help.

    • SupportAssist uses AI to predict failures. System data is collected with SupportAssist which is securely processed through the Dell AI engine. Using machine learning, future failures are detected. With an immediate alert, based on preferred method of communication and issue resolution, resolution can be as simple as having a replacement part dispatched and replaced to keep employees up and running. Predictive analysis failure detection includes hard drives, solid state drives, batteries and fans

      2 Source: “Innovation Leaders Need IT Services To Drive Transformative Outcomes” study conducted by Forrester Consulting on behalf of Dell EMC, October 2018.

      Not available on Linux, Windows RT, Windows 10S, Android, Ubuntu or Chrome based products. SupportAssist for PCs automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes PC hard drives, solid state drives, batteries, thermals and desktop fans as well as server hard disks, backplanes and expanders.