• SUPPORT & DEPLOYMENT TECHNOLOGIES

    Realize the full value of your Dell and Dell EMC products with our support and deployment technologies.

    SUPPORT & DEPLOYMENT TECHNOLOGIES

    Realize the full value of your Dell and Dell EMC products with our support and deployment technologies.


    • Technologies that maximize system uptime are critical to your business in this era of digital transformation. Dell EMC’s data-driven support technologies meet you where you are - from a single system to an entire data center. Benefit from complete visibility, actionable insights and system health recommendations. Predictive intelligence helps prevent issues before they occur.

      Connect to Dell EMC to get the full value from your technology by keeping systems running at their best.


    • Support and Deployment Technologies


    •  

      SUPPORTASSIST

      Connect to Dell for automated proactive and predictive support.

      SupportAssist technology provides remote monitoring, automated system state information collection, proactive notification and automatic case creation on Dell and Dell EMC devices — from enterprise environments to your home PC.1

      • Proactive and predictive issue detection
      • Automated support replaces manual routines
      • Gain insight and more control with monthly reporting for enterprise devices.
      Explore
    •  

      SECURE REMOTE SERVICES

      Get connected to keep your systems running at their best.

      Avoid problems and resolve issues faster with a secure, two-way connection between Dell EMC products and Dell EMC customer support.

      • Proactive wellness monitoring and issue prevention
      • Automated issue detection and case creation
      Explore
    •  

      MYSERVICE360

      Save time and effort using data visualizations and actionable insights.

      Gain insight, take action and save time managing support and improving your global environment’s health with a personalized, cloud-based dashboard.

      • Data visualizations with actionable insights
      • Optimization with historical trends and analytics
      Explore
    •  

      TECHDIRECT

      Give your IT staff the tools they need to efficiently manage Dell EMC products.

      The TechDirect portal is available 24x7, so you can conveniently request support for in-warranty systems and manage staff training.

      • Online self-service empowers your IT experts
      • Support and staff training activities are streamlined
      Explore
    •  

      SUPPORTASSIST

      Connect to Dell for automated proactive and predictive support.

      SupportAssist technology provides remote monitoring, automated system state information collection, proactive notification and automatic case creation on Dell and Dell EMC devices — from enterprise environments to your home PC.2

      • Proactive and predictive issue detection
      • Automated support replaces manual routines
      • Gain insight and more control with monthly reporting for enterprise devices.
      Explore
    •  

      TECHDIRECT

      Give your IT staff the tools they need to efficiently manage Dell EMC products.

      The TechDirect portal is available 24x7, so you can conveniently request support for in-warranty systems and manage staff training.

      • Online self-service empowers your IT experts
      • Support and staff training activities are streamlined
      Explore
    •  

      IMAGEASSIST

      Create a custom image quickly – ready to deploy when you say so

      Effortlessly create, deploy and update cross-platform images faster than ever.

      • Automatically validated images
      • Warnings for conflicting configurations or software
      Explore
    • Complete visibility, actionable insights, predictive intelligence and health recommendations at your fingertips.

      Take advantage of Dell EMC support technologies with artificial intelligence and predictive analytics to enable scheduled maintenance instead of downtime — taking the “break” out of break-fix. Leverage our deployment technologies to accelerate your technology adoption. Get connected to Dell EMC today.


    • ESSENTIAL RESOURCES

      Check out the valuable information and resources we’ve gathered just for you.


    •  

      What is SupportAssist?

      SupportAssist is our automated proactive and predictive support technology.

      Watch SupportAssist Video
    •  

      TechDirect: Empowering IT Experts Through Online Self-Service

      Easy, convenient and flexible way to manage your Dell EMC products throughout their lifecycles.

      Watch TechDirect Video
    •  

      InFocus Blog: Data Geeks Podcast

      Learn how Big Data intelligence and connectivity enhance your support experiences.

      Read InFocus Blog
    •  

      What is your IT IQ?

      Is your current technology stack prepared for future advancements? Take the 2 minutes assessment.

      Take Assessment
  • Dell EMC Specialists are here to help

    • 1, 2 Not available on Linux, Windows RT, Windows 10S, Android, Ubuntu or Chrome based products. SupportAssist for PCs automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes PC hard drives, solid state drives, batteries, thermals and desktop fans as well as server hard disks, backplanes and expanders.