• Upgrade conversion worksheet

    PDF

    Upgrade conversion worksheet

    Complete this worksheet after performing the conversion to update the Install Base Group (IBG) Records.

    Update install base records

    Follow these instructions to update the install base records. Up-to-date install base records allows to pro-actively contact customers in case of known issues.

    For customers and personnel

    Copy and paste Sections 1, 2 and 3 of the Upgrade conversion worksheet into a Microsoft Word document or text document and complete the information as required. An example of a completed upgrade conversion worksheet is available in Example - Completed upgrade conversion worksheet. Save the document as "Upgrade Conversion Worksheet".

    Navigate to Business Services (http://emc.force.com/BusinessServices), and select Install Base Group under the Post Sales heading. Complete all required fields in the Case Creation Application form, selecting Upgrade/Conversion as the Case Sub Type. Upload the "Upgrade Conversion Worksheet" document you created earlier as an attachment.

    For Partners

    Copy and paste Sections 1, 2 and 3 of the Upgrade conversion worksheet into a Microsoft Word document or text document and complete the information as required. An example of a completed upgrade conversion worksheet is available in Example - Completed upgrade conversion worksheet. Save the document as "Upgrade Conversion Worksheet".

    Navigate to the Partner Portal (http://emc.force.com/createPSCcase/Cases_PSC_Site_SubPage?recordType=Install%20Base%20Group&langForPage=en_US), and select Model Quantity Update. Complete all required fields in the Case Details form. Upload the "Upgrade Conversion Worksheet" document you created earlier as an attachment.

    Upgrade conversion worksheet

    Section 1: General Information

    Sales order number for this conversion:

    Customer:

    Customer contact name:

    Customer contact phone number:

    Customer Party/Site ID number:

    Installation or completion date:

    Dell EMC Customer Engineer name (if applicable):

    Dell EMC Customer Engineer email address (if applicable):

    Task or Service Request (SR) number (if applicable):

    Section 2: Unity System Installation Details

    Unity serial number (on the PSNT):

    Current Unity OE software version:

    Section 3: Unity Hardware Upgrade Conversion

    Unity model number change (Refer to the following tables for the 900 model numbers)

    Original array model and 900 model number:

    New array model and 900 model number:

    Table 1. Unity SP model numbers for Hybrid arrays
    Hybrid arrays
    Unity 300
    900-542-002
    Unity 400
    900-542-004
    Unity 500
    900-542-005
    Unity 600
    900-542-010
    Table 2. Unity SP model numbers for All Flash arrays
    All Flash arrays
    Unity 300F
    900-542-012
    Unity 350F
    900-538-011
    Unity 400F
    900-542-013
    Unity 450F
    900-538-012
    Unity 500F
    900-542-014
    Unity 550F
    900-538-013
    Unity 600F
    900-542-015
    Unity 650F
    900-538-014

    Example - Completed upgrade conversion worksheet

    Section 1: General Information

    Sales order number for this conversion: 1234567

    Customer: ABC Company

    Customer contact name: John Doe

    Customer contact phone number: 555-123-4567

    Customer Party ID/Site number: 987654

    Installation or completion date: 9-13-2018

    Customer Engineer name (if applicable):

    Customer Engineer email address (if applicable):

    Task or Service Request (SR) number (if applicable):

    Section 2: Unity System Installation Details

    Unity serial number (on the PSNT): FNM00000000000

    Current Unity OE software version: 4.1.0.8406905

    Section 3: Unity Hardware Upgrade Conversion

    Unity model number change

    Original array model and 900 model number: Unity 400, 900-542-004

    New array model and 900 model number: Unity 500, 900-542-005