Vblock™, VxBlock™, VxRack™ branded products sold prior to 2018, VxRack Flex, and VxRack SDDC (13G and earlier) systems (collectively considered “VCE-supported”) are configured and sold with at least the Core level of VCE Support and come with a standard warranty. For more information regarding service offerings or to access the VCE Connect support portal, visit: http://support.vce.com. As a result, regardless of what level of support is purchased, ALL of the following sets of terms and conditions apply:
VCE Support Services Terms: These terms and conditions govern the provision of support purchased from VCE. A copy of such terms is available HERE.
Core Support Services Description: Click HERE for the service description that describes in more detail the level of support service provided under Core Support and is incremental to the Support Services Terms above.
VCE Limited Hardware Warranty: Although warranty and support are sometimes erroneously used interchangeably, the warranty from VCE on the Hardware it sells (as stated in the Standard Agreement or in more detail available HERE) is separate and different than the above support services.
End-of-Service Life Cycle Policy for Converged Systems:This document provides general knowledge regarding the End-of-Service Life Cycle process for VCE-Supported Systems. The policy provides an approximate timeline for when a product may transition from General Availability to End-of-Life (EOL) to End-of-Primary Support (EOPS) to End-of-Service Life (EOSL).
End-of-Service Life Dashboard for Converged Systems: Dell EMC and VCE follow generally established industry Product Life Cycle definitions and practices. These define the milestones for a product introduction to market, changes in product availability in the market, and changes to availability of product support. The End-of-Service Life Dashboard is a listing of all VCE-Supported products and their life cycle milestones.
Converged Infrastructure Support Matrices: This document outlines the support offered for components of Dell EMC VxBlock and Vblock System solutions. Those critical components include the Dell EMC Advanced Management Platforms (AMPs), Dell EMC Converged Technology Extensions, and Dell EMC Integrated Data Protection.
In addition to the above, if a higher level of support services is purchased from VCE, ONE (and generally only one) of the following sets of terms and conditions will also apply (as applicable):
Plus Support Services Description: Click HERE for the details of the level of support service provided under Plus Support which is incremental to the VCE Support Services Terms and the Core Support Services Description above.
Premier Support Services Description: Click HERE for the details of the level of support service provided under Premier Support which is incremental to the VCE Support Services Terms and the Core Support Services Description above.