Boost your productivity for support and deployment with online self-service for Dell EMC products from TechDirect.
IDC research has found roughly 80% of IT time is spent on routine operations and support1. Give your team time back in their day to focus on projects that matter most. By setting up your company and technicians in TechDirect, you can flexibly manage your Dell EMC products from a single online portal. From deployment to education and support, TechDirect lets you do more with less effort and faster resolution.
TechDirect Key Benefits
TechDirect is a self-service portal offering technical support and deployment capabilities for enterprise and client systems. It provides a unified view of all activity.
TechDirect provides centralized management and education for support and deployment across your sites. Get on-demand access to support requests at no additional charge.
TechDirect lets you manage every detail of your ProDeploy Client Suite deployment projects with an unprecedented level of control, automation and simplicity. In addition, use preconfigure in the TechDirect portal to explore the features of ProDeploy Client Suite with no purchase commitment. IDC research has found ProDeploy Plus can reduce deployment time by up to 56%2.
By uploading software images through a portal on Dell’s support resource, TechDirect, we were able to meet our client’s delivery deadline. We deployed 3,870 client devices in under 30 days.
Create an account or join your company’s account in TechDirect. Manage all in-warranty systems free of charge. Available to Dell EMC partners.
Information on online training, FAQs, user guides, Dell EMC certifications and more to you up and running quickly. Questions? Contact us.
Learn how the TechDirect portal empowers IT experts via online self-service for technology management, support, deployment and training.
Join a live technical webcast to explore TechDirect with a focus on support and self-dispatch. Offered in 7 languages.
Boost your productivity for deploying and managing technology, training staff and supporting end users with the TechDirect portal.
Can’t make our live technical TechDirect webcasts? Watch on-demand sessions that focus on support and self-dispatch.
With an active service warranty, enjoy centralized management of SupportAssist proactive and predictive alerts in your TechDirect account.
Learn how to input, manage and re-use key deployment details for your orders in TechDirect. Choose from a series of short tutorials.
Learn how you can explore ProDeploy Client Suite in TechDirect, build sample orders and request a quote, with no purchase commitment.
TechDirect helped GNR Apoyo Estratégico deliver in 30 days instead of 45 by simplifying planning and deployment.
TechDirect helped Tavant Technologies substantially streamline their support process and cut time to handle support issues by 59%.
TechDirect helped University of Pennsylvania Division of Recreation and Intercollegiate Athletics deploy in a week by creating a highly efficient process.
Get end-to-end PC deployment with comprehensive project planning, knowledge transfer and 30-day post-deployment configuration support.
Connect to Dell for automated proactive and predictive support.
Automate support and accelerate resolution with secure Dell EMC connectivity technologies. Speed up technology adoption with our deployment technologies.
1IDC Market Analysis Perspective: WW Software and Hardware Support and Deployment Services, Sept 2018, Doc#US44314218.
2Based on IDC White Paper commissioned by Dell, “Business Value of Optimized Device Deployment”, July 2018. Results derived from a survey of 500 organizations worldwide. Savings calculated reflect costs associated with IT staff time for deployment-related activities and do not include the list price of ProDeploy Plus. Cost savings in U.S. Dollars. Actual results will vary.