• SupportAssist1 is Dell’s smart technology that keeps PCs running at their best.

      Manage your entire fleet with the confidence to take action anytime, anywhere. With ProSupport, gain visibility into the health of your Dell fleet based on telemetry-driven insights. ProSupport Plus unlocks our differentiating technology that uses machine learning to predict issues before they happen and proactively resolves them when they do. With SupportAssist, downtime is minimized or avoided completely.

      Learn more about SupportAssist
    • Key Benefits

      • Easily manage assets and alerts in TechDirect
      • Predict issues before they happen. If there is a problem, we contact you
      • Take remote action to optimize, update BIOS and drivers, and remove viruses and malware
      • Gain insight with early indication of performance issues with hardware and software utilization reporting

    • SupportAssist for business PCs Details


    • What We Offer Purpose Benefits What You Get

      SupportAssist for business PCs – IT Managed on Dell PCs with Windows OS

       

      Deploy with TechDirect

       

      SupportAssist 64-bit Windows Download

       

      SupportAssist 32-bit Windows Download

      IT Managers deploy and manage SupportAssist to see across your Dell fleet in one, centralized place.

       

      • Accelerate resolution with proactive support
      • Predict issues before they become costly downtime for your business
      • Take remote action to support a single PC or across all your PCs
      • Gain insight into the health of your fleet with early indication of PC performance issues
      • Easily manage assets and alerts in TechDirect
      • Proactive, automated case creation
      • Predictive issue detection for failure prevention
      • Remotely triggered optimization, BIOS and drivers updates and viruses and malware removal

      SupportAssist for business PCs – IT Managed on Dell Latitude with Chrome OS

       

      Deployment Guide for Chrome OS

      IT Managers deploy and manage Latitude 5400 Chromebook Enterprise and Dell Latitude 5300 2-in-1 Chromebook Enterprise devices in TechDirect3.

       

      • Accelerate resolution with proactive support4
      • Predict issues before they become costly downtime for your business5
      • Easily manage assets and alerts in TechDirect
      • Proactive, automated case creation
      • Predictive issue detection for battery
      • Pre-OS hardware diagnostics

      SupportAssist for business PCs - User Managed on Dell PCs with Windows OS 

       

      SupportAssist User Managed Download

       

      If you do not have an IT team, employees can use SupportAssist on their PC. Alerts, update recommendations and PC optimizations will be seen by the end user. 
      • Automate your support to keep your PC running at its best
      • Resolve issues quickly with proactive support
      • Predict issues before they become problems and cause downtime
      • Critical updates provided by Dell
      • Optimized PC performance
      • Proactive issue detection, automated notification and case creation
      • Automated removal of viruses and malware
    • We can proactively identify issues before they become problems with SupportAssist, and enable staff to stay productive

      Benjamin Ogier, IT Project Manager, Business France
    • RESOURCES

      More information on SupportAssist for business PCs


    •  

      Data Sheet

      Learn more about SupportAssist features, including key security features. 

      Read
    •  

      User Guide

      Review the user guide for SupportAssist set-up information.

      Read
    •  

      SupportAssist Community

      Ask questions on the SupportAssist user forum. 

      Explore
    •  

      How-To Videos

      Refer to these helpful videos for details on how to deploy SupportAssist in your business environment.

      Watch
    • Related Offers


    •  

      ProSupport Suite for PCs

      The most complete support service, it combines priority access to expert support, accidental damage repair and proactive monitoring for issue prevention and resolution.

      Learn more
    •  

      TechDirect

      Easily manage support cases and in-warranty parts dispatches.

      Learn more about TechDirect
  • Dell EMC specialists are here to help.

    • 1SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives, batteries and fans. Not available on Linux, Windows RT, Android, Ubuntu or select Chrome based products.

      2Based on a Principled Technologies test report, “Spend Less Time and Effort Troubleshooting Laptop Hardware Failures” dated April 2018. Testing Commissioned by Dell, conducted in the United States. Actual results will vary. http://facts.pt/L52XKM

      3You will be required to enable SupportAssist in the Google Admin console with a Google Chrome Enterprise Upgrade License.

      4SupportAssist for Chrome OS proactively alerts Dell to: operating system issues, failures of hard drives, batteries, memory and internal cables

      5SupportAssist for Chrome OS predictive issue detection includes battery